Created by British businessman Nick Robertson, ASOS was in the 2000s the fashion platform which many of us trust for our first buy online. Having become an online fashion giant, its offering has grown since then and with more than 850 brands, it is a great place to update our wardrobe with just one click. But what happens if we don't like what we buy or it doesn't fit us correctly? Today we show you the steps to follow to return to Asos.
The Returns of items purchased at Asos They are free of charge and take 15 days to process from the moment you deliver them. Plus, if you make your return within 28 days of receiving the order or the order being available for collection, Asos will process the refund to the original payment method. And returning something is as easy as following these steps:
Manage the return
To return one or more products, the first step is to manage the return. Access "My orders" On the website or mobile app, select the order that includes the items you want to return and click “Return or Replace Items.”
Then check the box next to the items you wish to return and choose the reason for the return from the drop-down menu if required. Follow the on-screen instructions, choose the return method and Asos will present you with the return form that you must attach to your package for the return to be effective.
Do you have items to return from different orders? To ensure that returns are processed as quickly as possible, please return the item in the same order as the one you ordered. items from different orders in separate packages. Please note that if you have purchased an item from an ASOS partner brand, the Returns Policy may be different although the process will be similar.
Pack the items you want to return
The next step is to package the items to be returned. It is usual to use the original packaging but it is not essential. As long as the items are packaged securely and the correct return sheet goes inside of each package, Asos will process your return.
Sometimes and depending on the delivery method chosen when returning to Asos you will also have to paste a shipping label out in the package. If necessary, we recommend that you use the original packaging and remove or cover the label with your shipping information before affixing your return label to the package.
Take the package to the selected point
The final step to return your items to Asos is to take your package to the selected point. Whichever one you choose, make sure that Get your shipping receipt so that in case there is a problem and you need to contact us later about your return, you have a shipping number. You have different points where you can drop off your packages:
- Post: Drop off your order at the nearest office. To do this, print the shipping label at home or select Correos Mobile when managing your return and they will print the label with our address at the same office. You can also use the Citypaq lockers, managing your return through the ReBound portal.
- InPost Pack Point: Stick the label you will receive once you have chosen this return method on your package and drop it off at one of InPost's 1.200 Punto Pack centres.
- DHL: You will receive a return label or QR code in your email after making the return. If it is a label, print it and stick it on the package before taking it to the chosen DHL office. If the delivery point has the QR code process available, simply show it on your phone.
- Celeritas: Once you have processed your return, you will receive an email with your unique barcode. Simply take it along with your package to one of their 2.600 locations and they will print your return label. Please note that if you choose to make the return with Celeritas, your barcode will expire 15 days after you create it.
ASOS will review all items and if they are happy with the condition in which they are returned, they will accept the return and proceed to process the refund. If they are not happy with the refund, they may reject it, but will always inform you of this.