Founded by British entrepreneur Nick Robertson, ASOS was the go-to fashion platform for many of us during the early 2000s for our first online purchases . Now a giant in the online fashion world, its selection has grown significantly since then, and with over 850 brands, it's a fantastic place to refresh your wardrobe with just one click. But what happens if you don't like what you bought or it doesn't fit? Today, we'll show you the steps to follow for returning items to ASOS.
Returns on items purchased from ASOS are free and take 15 days to process from the date of delivery. Furthermore, if you return your item within 28 days of receiving your order or from the date it's available for collection, ASOS will process the refund to your original payment method. Returning an item is as easy as following these steps:
Manage the return
To return one or more products, the first step is to manage the return. Go to "My Orders" on the website or mobile app, select the order containing the items you wish to return, and click "Return or Replace Products."
Next, tick the box next to the items you wish to return and, if prompted, select the reason for the return from the drop-down menu. Follow the on-screen instructions, choose your return method, and ASOS will provide you with a return form that you must include with your package for the return to be processed.
Do you have items to return from different orders? To ensure your returns are processed as quickly as possible, please return items from different orders in separate packages. Please also note that if you purchased an item from an ASOS partner brand, the Returns Policy may differ, although the process will be similar.
Pack the items you want to return
The next step is to pack the items you wish to return. It's advisable to use the original packaging, but it's not essential. As long as the items are securely packaged and the correct return form is included in each package, ASOS will process your return.
Sometimes, depending on the delivery method you chose when returning items to ASOS, you may also need to affix a return shipping label to the outside of the package. If necessary, we recommend that if you are using the original packaging, you remove or cover the label with your shipping information before affixing your return label to the package.
Take the package to the selected point
The final step to returning your items to ASOS is to take your package to the selected collection point. Whichever one you choose, be sure to get your shipping receipt so that if there are any problems and you need to contact us later about your return, you'll have a tracking number. There are several locations where you can drop off your packages:
- Post: Drop off your order at the nearest office. To do this, print the shipping label at home or select Correos Mobile when managing your return and they will print the label with our address at the same office. You can also use the Citypaq lockers, managing your return through the ReBound portal.
- InPost Pack Point: Stick the label you will receive once you have chosen this return method on your package and drop it off at one of InPost's 1.200 Punto Pack centres.
- DHL: You will receive a return label or QR code in your email after making the return. If it is a label, print it and stick it on the package before taking it to the chosen DHL office. If the delivery point has the QR code process available, simply show it on your phone.
- Celeritas: Once you have processed your return, you will receive an email with your unique barcode. Simply take it along with your package to one of their 2.600 locations and they will print your return label. Please note that if you choose to make the return with Celeritas, your barcode will expire 15 days after you create it.
ASOS will review all items and if they are happy with the condition in which they are returned, they will accept the return and proceed to process the refund. If they are not happy with the refund, they may reject it, but will always inform you of this.